Helped to manage data coming in from the various marketing departments into the internal CRM and marketing software systems.
Kubotek USA, Marlborough MA
(August 2014-November 2016)
Retained customers through daily outreach to those whose service contracts were about to expire, while also expanding services in agreements through tailored marketing pitches.
Surveyed customers every 6 months to verify and improve satisfaction and quality assurance through collaboration with cross-functional departments, especially technology support.
Successfully pitched blog post ideas and wrote stories to boost search engine results and improve customer interaction.
Managed social media accounts for marketing and customer service purposes, successfully creating and improving a presence across several platforms reaching over 5,000 followers.
Experienced with salesforce and Hubspot marketing tools with updating forms and fields in salesforce CRM.
Helped the development of blogs and other miscellaneous things that would come up.
Created landing pages and detailed or targeted email campaigns.
Handled the development of social media marketing plans.
Internet Marketing Intern
Vision Advertising, Worcester MA
Created daily and ongoing marketing campaigns, on Facebook and Twitter, to benefit a diverse range of industries, ensuring active engagement with target markets to increase impulse purchases of products and services.
Monitored and responded to fan base outreach of agency’s clientele pages to promote positive interactions with clients and potential customers through special events and promotional oﬀerings.
Wrote several blogs to boost search engine optimization results while expanding continuous interactions with individuals.
Modified website structures and content to update interfaces and information oﬀ of trends and consumer requests.
Conducted brainstorming meetings with clients and oﬀered one-on-one training and coaching to ensure seamless and accurate voice and brand identity for each clients’ vision.